Frequently Asked Questions

What products does Kreative Devices offer?

We specialize in custom laptops, but also offer external displays, a unique tablet, mini, rackmount or tower desktops (by request), AIO desktop solutions, customizable accessories and merchandise.

Do you offer Payment Plan options?

Yes…You can take advantage of the available [afterpay] or [PayPal] payment plan options at checkout.

What is Premium Protection?

Premium Protection is our Accidental Damage Protection Plan, click on the link at the bottom of this website for more details.

Can I really have my name and/or logo put on my device?

Yes, we offer custom logo options. You can choose from either Laser Etching, Laser Printing, or UV Color Printing to add
your branding or personal touch to your device.

Can I customize everything to match?

Absolutely. You can have your name and/or logo on your clothes, accessories and devices.

Can I have my logo etched in color?

Both laser processes are monochromatic only…Only UV Print has a color option.

Please submit a solid, high quality image for your logo.

What types of laptops are available for customization?

Our range includes the Notebook Pro 14, Notebook Pro 16, Notebook Pro A16, Notebook Pro G16, & Notebook Pro G16MKII,
each with different specs to cater to creative professionals and enthusiasts alike.

Do your laptops come with Windows installed?

Aside from our barebones options, all of our laptops come with Windows 10 installed. *Free Upgrade To Windows 11.

Do you offer any other software besides windows?

Our laptops come with a pure windows experience, no 3rd party software or bloatware is included or available.

What other support do you offer?

We offer various language keyboard and windows customizations, with power plug types for our international customers, as well as driver downloads and technical support via our website.

What warranty comes with Kreative Devices' products?

Our devices carry a 30-Day money back guarantee, 1-Year manufacturer’s warranty, and an optional accidental damage “Premium Protection” plan to ensure your investment is protected.

How can I ensure my device meets my needs?

You can customize your device's hardware to match your creative or professional needs,
including choices in RAM, SSD, *CPU & GPU. *Pro G16 only.

What about firewire & thunderbolt?

Apple’s non standard protocols are not worth the extra money, and they have proven to not stand the test of time. Due to the constant advancements in USB technology, thunderbolt may eventually end up where firewire is today, and we don’t want our customers to have the same negative experiences when the time comes.

However…If you really want thunderbolt, we can add it to our custom Rack & Tower PC Builds.

Are your laptop components upgradable?

Yes. We are proud to offer user upgradable laptops, giving control back to the user. You can easily add or replace components such as RAM, SSD, WiFi, Battery, etc.

How do I place a direct order? [Ex: i9 CPU, mini PC, Rack PC, AIO, Tower, etc.]

Message us with your special request and use your payment method of choice to complete the transaction.

What about shipping?

The shipping price is included in everything we sell, including international shipping to all countries that accept international deliveries, enhancing the affordability and accessibility of our products.

If my device only has (1) HDMI port, how can I connect an additional display?

You can use any available USB-C port to connect an additional display.

How can I contact customer support?

For any inquiries or support needs, you can contact us directly through our website's contact
form.

After I place my order, how long do I have to wait?

Since everything is custom made to order, allow around 2 weeks from date of purchase.