30-Day Money Back Guarantee

We want you to be completely satisfied with your purchase, but If you are unhappy with your device for any reason, you can take advantage of our 30-day money back guarantee.

Eligibility:

• The 30-day money back guarantee is valid with proof of purchase.

• To be eligible for a refund, your refund request must be submitted within 30 days from the date of purchase.

Return Process:

• To submit your return request within the 30-day period, please contact our customer support to initiate a return request.

• You will be provided with instructions on how to return your device.

Condition of Returned Device:

• Devices must be returned in their original factory condition. This means that the device should be in the same condition as it was when you received it.

• The device should be free from any and all forms of damage, internal and external.

• All original accessories, packaging, and documentation that came with the device must be included in the return.

Refund Process:

• Once we receive your returned device and verify that it meets the conditions outlined above, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

Exclusions:

• Devices that do not meet the original factory condition criteria will not be eligible for a refund.

• Shipping costs for returning the device are the responsibility of the customer and are non-refundable.

Disclaimer:

This return and refund policy is provided by Kreative Devices and our manufacturing partners, and is subject to the terms and conditions outlined above. We reserve the right to determine the eligibility of any return and refund request, and to provide refunds at our discretion. Custom logo devices cannot be returned, because they cannot be resold.